A Basic Approach to Quality Control and Spc

For business organizations-Here are understandable answers to:
What is quality?
How does quality apply to my organization?
How do I implement a quality plan?

This book answers these and many other questions you may have relating to quality control and statistical process control.

Without using complicated mathematics, Peter D. Mauch shows you exactly how SPC contributes to quality improvement.

A Basic Approach to Quality Control and SPC explains How to define your customers' needs. How to determine the steps in a process to satisfy you r customers' needs. How to locate problems within your customer satisfaction process. How to control your process to ensure customer satisfaction.