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A Complaint Is a Gift Workbook: 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty de Janelle Barlow

A Complaint Is a Gift Workbook: 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty

Autor Janelle Barlow, Victoria Holtz
en Limba Engleză Paperback – 7 noi 2022

Preț: 13234 lei

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Specificații

ISBN-13: 9781523002979
ISBN-10: 1523002972
Pagini: 256
Dimensiuni: 150 x 226 x 20 mm
Greutate: 0.36 kg
Editura: Berrett-Koehler Publishers, Inc.

Notă biografică

Janelle Barlow is president and owner of All Out Performance and has decades of experience as a consultant, executive coach, speaker, and author. Her past clients include World Bank Group, HP, and DHL. She is the bestselling author of A Complaint Is a Gift (over 275,000 copies sold).
 
Victoria Holtz is CEO of Moveminds Latin America. For more than twenty-five years, she has directed consulting projects a a senior consultant and has delivered conferences and workshops for more than 35,000 people. She is the author of Branded Customer Service.