A Flight Attendant's Essential Guide
Autor Colin C. Lawen Limba Engleză Paperback – 15 aug 2019
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Specificații
ISBN-13: 9781627347280
ISBN-10: 1627347283
Pagini: 504
Dimensiuni: 156 x 234 x 27 mm
Greutate: 0.76 kg
Editura: Brown Walker Press
ISBN-10: 1627347283
Pagini: 504
Dimensiuni: 156 x 234 x 27 mm
Greutate: 0.76 kg
Editura: Brown Walker Press
Notă biografică
Colin C. Law is academician of Air Transportation Management. Prior to joining the academic field, he had worked in the customer service, reservation and finance departments of a major international carrier for nearly ten years. This extensive experience in customer service and airline operations has enabled him to develop multiple airline courses for the tertiary education sector and provide working professionals with insight into the airline industry. Colin is also the author of other critically acclaimed textbooks on airline airport operations, and is the author of A Practical Guide to Airline Customer Service: From Airline Operations to Passenger Services and the co-author of Introduction to Airline Ground Service.