An expert but jargon-free guide enablea you to manage the knowledge in your organization successfully--to identify, gather and use that knowledge to maximum advantage.Organize and manage all your knowledge resources properly and you will: increase productivity; reduce expensive mistakes; achieve your objectives more quickly; differentiate yourselves from others. This is a no-nonsense explanation of what KM is, what it can do for your organization and what you need to know and do. It includes four detailed checklists and three in-depth case studies.