A Secretary is a Person Too discusses the important role secretaries play in an organization. Although this book was written primarily for secretaries or individuals working as administrative assistants or like positions, the information can be used by anyone to understand why they behave the way they do. This book will improve your listening and communicating skills and help you understand the difference between thinking, feeling and behaving. It presents Transactional Analysis in a clear, understandable manner and uses a systemic approach to solving everyday problems. People, who have read this book, indicate it has helped them better understand themselves. It has also helped them communicate with others and solve problems. The more we learn about ourselves, the more able we become to assume control over what happens to us in our work as well as our relationships with other people. The exercises after each chapter reinforce the material presented and "personalize" it so it is directly related to the reader. People, who have read the book, indicate that the exercises played a key role in enhancing their self understanding. The exercises also enabled them to practice using their communication skills and applying the ideas relating to Transactional Analysis and Problem Solving.