This is a book about talking. It's not about making speeches or doing formal presentations. Think about the ways words can turn acquaintances into friendships, or how words can make impressions that don't represent who we are. Talking is important. Sure, we all talk, but some converse with others more easily and effectively. How do they do that? Conversation with others is like a game. In this game, you can practice skills and get better, just like you can with any game.