You will discover: - The signs of a conflict you should address. - The tools to analyze conflict. - How to make a plan of action. - What to do to help those in conflict settle their issues. - What to do to help those in conflict find reconciliation. - How to work with difficult personalities. - How to work with groups and committees in conflict. - How to avoid the most common mistakes in conflict work. - When to get professional help. This Workbook is a valuable resource for the pastor or church officer who is faced with congregational conflict, lacks specific conflict response training, and needs to help her or his congregation through a troubling conflict. It also serves as a working tool and a resource for learning and training.