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Access to Justice for the Chinese Consumer: Handling Consumer Disputes in Contemporary China de Ling Zhou

Access to Justice for the Chinese Consumer: Handling Consumer Disputes in Contemporary China: Civil Justice Systems

Autor Ling Zhou
en Limba Engleză Hardback – 13 mai 2020
This book offers a socio-legal exploration of localised consumer complaint processing and dispute resolution in the People's Republic of China - now the second largest consumer market in the world - and the experiences of both ordinary and 'professional' consumers.Drawing on detailed analysis of an impressive body of empirical data, this book highlights local Chinese understandings and practice styles of 'mediation', and identifies in popular consciousness a continuing sense of reliance on the government for securing consumer rights in China. These are not only important features of consumer dispute processing in themselves, but also help to to explain why no ombudsman system has emerged.This innovative book looks at the nature of China's distinctive dispute resolution and complaints system, issues within that system, and the experiences of consumers within it. The book illustrates the access to justice processes locally available to aggrieved consumers and provides a unique contribution to comparative consumer law studies in Asia and elsewhere.
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Specificații

ISBN-13: 9781509931057
ISBN-10: 1509931058
Pagini: 192
Dimensiuni: 169 x 244 mm
Greutate: 0.5 kg
Editura: Bloomsbury Publishing
Colecția Hart/Beck
Seria Civil Justice Systems

Locul publicării:London, United Kingdom

Caracteristici

Explains Chinese approaches to dispute resolution, including the way dispute processes operate at the local level and are experienced by ordinary citizens, and the operations of China's changing legal system

Notă biografică

Ling Zhou is Associate Research Fellow at the Institute of Advanced Legal Studies, University of London, UK.

Cuprins

1. IntroductionI. Introduction II. The Market, State and Consumer Law III. Consumers and Access to Justice IV. Fieldwork and Research Methods V. Structure of the Book 2. Consumer Protection in China I. Introduction II. The Chinese Context III. The Consumer as Citizen in China IV. A Brief Introduction to the Field V. Conclusions 3. Extra-Judicial Processes for Handling Consumer Disputes I. Introduction II. Consumer Bodies and the Complaint System in Shenzhen III. Dispute Processes in the SZCC IV. Conclusions 4. Consuming the Consumer Council: Complainants' Experience I. Introduction II. Case Study of On-site Mediation III. Different Types of Complainant IV. Problems Faced by Consumers in the Complaint Process V. Conclusions 5. The 'Professional' in Consumer Disputes I. Introduction II. The 'Professionals' in Consumer Dispute Processes III. Mixed Motives IV. Official Attitudes V. Conclusion: Professional Legal Culture and the Consumer Citizen 6. Consuming Litigation: Going to Court I. Introduction II. The People's Courts in China III. Consumer Disputes in the Shenzhen CourtIV. The Professionals and the Court V. Conclusions 7. Going 'Public': New Approaches in Resolving Consumer Disputes I. Introduction II. Consumer Redress and the Media III. Web-Based Consumer Complaint Platform IV. Access to Knowledge: Disclosure of Government Information V. The Emerging Public Interest Litigation in Consumer Disputes VI. Conclusions 8. Conclusions I. Dispute Resolution in China II. Consumers' Access to Justice III. Delegalisation and Justice IV. Consumers' Access to Justice in China: Final Reflections

Recenzii

This is an impressive and well-written analysis of consumer dispute resolution in contemporary China . the research findings of the study have significant theoretical relevance and will have an important impact. It is likely that a wide range of readers will find much to interest them in this fine piece of work.
A highly significant and valuable contribution to understanding how consumer complaints are handled in contemporary China . This comprehensive and thorough approach to empirical research results in a highly detailed and readable volume overall.
With her well-written monograph, Ling Zhou fills an important gap in the literature as it is one of the first empirical studies on how consumer protection laws are actually enforced in contemporary China. Through the lens of dispute resolution, she demonstrates that even in an authoritarian-capitalist system such as China, significant levels of consumer activism can be established, and the idea of consumer protection can flourish in a non-Western society.
An insightful study of consumer dispute resolution in China today . The book will serve as a very useful reference source for a broad range of readers, including those who are interested in the legal aspects from both a Chinese law and comparative law perspective.