Designed for those involved with the development of software or systems, this book is designed to help manage process improvement initiatives within a company, by explaining the history, method and psychology behind Action Focused Assessment (AFA). The book shows how to align an organization's business objectives with process improvement initiatives; use the Capability Maturity Model (CMM) to help the organization achieve its goals; and conduct internal assessments with expert guidance and tool support, without the direct involvement of a process improvement consulting firm.