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Adaptive Listening de Maegan Stephens

Adaptive Listening

Autor Maegan Stephens, Nicole Lowenbraun
en Limba Engleză Paperback – 27 mar 2024
Adaptive Listening is for those wanting to improve the way they, and their teams, communicate up, down, across, internally, and externally. Through engaging stories and practical techniques, the authors introduce a new model for listening.
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Specificații

ISBN-13: 9781684812592
ISBN-10: 1684812593
Pagini: 256
Ilustrații: No
Dimensiuni: 152 x 229 x 13 mm
Greutate: 0.45 kg
Editura: Yellow Pear Press

Cuprins

Table of Contents

Foreword: A Note from Nancy Duarte: How Adaptive Listening Changed My Life
 
Chapter 1: There’s a Better Way to Listen at Work
Paying Attention Isn’t Enough
Even Active Listening Falls Short
It’s Time for Adaptive Listening
Become an Adaptive Listener
 


Part 1: Know How You Listen


Chapter 2: Uncover Your S.A.I.D. Listening Style                 
People Don’t Listen the Same Way
The Four S.A.I.D. Listening Styles                  
Build Your Listening Awareness


Chapter 3: Support S.A.I.D. Listening Style
Support Listener Characteristics
Support Listener Cautions
Appreciating Support Listeners


Chapter 4: Advance S.A.I.D. Listening Style
Advance Listener Characteristics
Advance Listener Cautions
Appreciating Advance Listeners


Chapter 5: Immerse S.A.I.D. Listening Style
Immerse Listener Characteristics
Immerse Listener Cautions
Appreciating Immerse Listeners


Chapter 6: Discern S.A.I.D. Listening Style
Discern Listener Characteristics
Discern Listener Cautions
Appreciating Discern Listeners


Chapter 7: Focus Your Listening L.E.N.S.
Focus Your L.E.N.S.
Listener: The “L” in L.E.N.S.
Environment: The “E” in L.E.N.S.
News: The “N” in L.E.N.S.
Speaker: The “S” in L.E.N.S.
The Cumulative L.E.N.S. Effect




Part 2: Know How Others Need You to Listen


Chapter 8: Meet the S.A.I.D Listening Goals           
The S.A.I.D. Listening Goals            
Take on the Burden


Chapter 9: Adapt to Support
Reading Emotions in the Workplace
How to Validate Emotions
Adapt in Common Support Situations
Adapt in Complex Support Situations
Be Brave and Bring Warmth


Chapter 10: Adapt to Advance
Adapt in Common Advance Situations
Adapt in Complex Advance Situations             
Be Brave and Take the Leap


Chapter 11: Adapt to Immerse
Adapt in Common Immerse Situations
Adapt in Complex Immerse Situations
Be Brave and Stay Present


Chapter 12: Adapt to Discern
Adapt in Common Discern Situations
Adapt in Complex Discern Situations     
Be Brave and Shine the Light


Chapter 13: Embrace an Adaptive Listening Culture
Adapt, Reflect, Adapt Again
Influence the Way Others Listen
Improve Your Listening Tolerance
Duarte, Inc: An Adaptive Listening Case Study
Closing
References
Index
Acknowledgments
About the Authors