Cantitate/Preț
Produs

Advances in The Human Side of Service Engineering: Proceedings of the AHFE 2016 International Conference on The Human Side of Service Engineering, July 27-31, 2016, Walt Disney World®, Florida, USA: Advances in Intelligent Systems and Computing, cartea 494

Editat de Tareq Z. Ahram, Waldemar Karwowski
en Limba Engleză Paperback – 17 iul 2016
This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2016 International Conference on The Human Side of Service Engineering, held on July 27-31, 2016, in Walt Disney World®, Florida, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions. 
Citește tot Restrânge

Din seria Advances in Intelligent Systems and Computing

Preț: 93853 lei

Preț vechi: 117317 lei
-20% Nou

Puncte Express: 1408

Preț estimativ în valută:
17968 19468$ 15004£

Carte tipărită la comandă

Livrare economică 12-26 decembrie

Preluare comenzi: 021 569.72.76

Specificații

ISBN-13: 9783319419466
ISBN-10: 3319419463
Pagini: 376
Ilustrații: XII, 364 p. 114 illus., 76 illus. in color.
Dimensiuni: 155 x 235 x 20 mm
Greutate: 0.53 kg
Ediția:1st ed. 2017
Editura: Springer International Publishing
Colecția Springer
Seria Advances in Intelligent Systems and Computing

Locul publicării:Cham, Switzerland

Cuprins

People-Centered Service Systems.- Cognitive Workload to Performance During Human-Computer Interactions.- Data-Driven Services in Omni-Channel Customer Relations.- Multi-Sided Measurement of Service System.- Evaluation of Services: Methods, Tools and Approaches to Enhance Quality and Operational Sustainability of Services.- Centrality of Human-Side in Services: The Interface of Disruptive Technological Innovations and Consumer Face.  

Textul de pe ultima copertă

This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2016 International Conference on The Human Side of Service Engineering, held on July 27-31, 2016, in Walt Disney World®, Florida, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.

Caracteristici

Focuses on the suitability of engineering service systems for human use Analyzes various aspects of People-Centered Service Systems Discusses current technologies in the context of different organizations Includes supplementary material: sn.pub/extras