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Aligning Business Processes and Information Systems: New Approaches to Continuous Quality Engineering

Autor Robert Heinrich
en Limba Engleză Paperback – 18 iul 2014
Business processes and information systems mutually affect each other in non-trivial ways. Frequently, processes are designed without taking the systems’ impact into account, and vice versa. Missing alignment at design-time results in quality problems at run-time. Robert Heinrich gives examples from research and practice for an integrated design of process and system quality. A quality reference-model characterizes process quality and a process notation is extended to operationalize the model. Simulation is a powerful means to predict the mutual quality impact, to compare design alternatives, and to verify them against requirements. The author describes two simulation approaches and discusses interesting insights on their application in practice.
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Specificații

ISBN-13: 9783658065171
ISBN-10: 3658065176
Pagini: 256
Ilustrații: XXII, 233 p. 36 illus.
Dimensiuni: 148 x 210 x 17 mm
Greutate: 0.34 kg
Ediția:2014
Editura: Springer Fachmedien Wiesbaden
Colecția Springer Vieweg
Locul publicării:Wiesbaden, Germany

Public țintă

Research

Cuprins

Introduction.- Business Process Quality.- Terms and Definitions.- Business Process Quality.- Quality Modeling within Business Process Models.- Aligning Business Process Design and Information System Design.- Foundations and Definitions.- The Order Picking Process and Involved Information System.- Mutual Performance Impact between Business Processes and Information Systems.- Predicting the Mutual Performance Impact between Business Processes and Information Systems.- Extending Palladio by Business Process Simulation Concepts to Enable an Integrated Simulation.- Validation.- Conclusion.- Summary and Future Work.

Notă biografică

Robert Heinrich is head of the Continuous Quality Engineering research group at Karlsruhe Institute of Technology. He is interested in quality modeling, analysis, and evolution of processes and systems, with a focus on industrial application. This was also the topic of his doctoral thesis created at University of Heidelberg.

Textul de pe ultima copertă

Business processes and information systems mutually affect each other in non-trivial ways. Frequently, processes are designed without taking the systems’ impact into account, and vice versa. Missing alignment at design-time results in quality problems at run-time. Robert Heinrich gives examples from research and practice for an integrated design of process and system quality. A quality reference-model characterizes process quality and a process notation is extended to operationalize the model. Simulation is a powerful means to predict the mutual quality impact, to compare design alternatives, and to verify them against requirements. The author describes two simulation approaches and discusses interesting insights on their application in practice.
Contents
  • Integration of business processes and information systems
  • Quality model and notation
  • Model-based quality prediction
Target Groups
  • Researchers, lecturers, and students from the disciplines of software engineering, business process management, and business informatics
  • Practitioners from medium-size and large companies interested in requirements management, business analysis, software architecture, process management, and administration
About the Author
Robert Heinrich is head of the Continuous Quality Engineering research group at Karlsruhe Instituteof Technology. He is interested in quality modeling, analysis, and evolution of processes and systems, with a focus on industrial application. This was also the topic of his doctoral thesis created at University of Heidelberg.

Caracteristici

Publication in the field of technical sciences Includes supplementary material: sn.pub/extras