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An Analysis of Customer Loyalty to Branded Farm Milk

Autor Efthimia M. Papadopoulou
en Limba Engleză Paperback – 13 iun 2012
Branding suggests the use of a name, term, or symbol, created to identify a product and enhance its value beyond its functional purpose. A strong brand name gains customer loyalty; an emotional attachment preventing consumers from changing brand due to the value proposition they receive and the comfort they feel. Branding is vital for dairies as consumers perceive branded milk as more trustworthy and safe. This book is aimed at identifying whether the Greek milk consumers are loyal to the American Farm School (AFS) brand, or their loyalty is directed towards a perceived product category of "Farm produced milk" through a thorough investigation into the concepts of brands and branding practices, the factors influencing consumers' decision making process and actual behavior, as well as the variables of customer loyalty. The author is also dealing with issues like changes in societal and consumer patterns, postmodernism, consumer tribalism, and polygamous loyalty. Given that in this postmodern era marketers should constantly renew the meanings ascribed to their product, this book provides valuable insight to many branding and consumer behavior related issues.
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Specificații

ISBN-13: 9783659146749
ISBN-10: 3659146749
Pagini: 196
Dimensiuni: 152 x 229 x 11 mm
Greutate: 0.3 kg
Editura: LAP LAMBERT ACADEMIC PUBLISHING AG & CO KG
Colecția LAP Lambert Academic Publishing

Notă biografică

Efthimia M. Papadopoulou, B.Sc in Business Administration at INHolland University of Applied Sciences, Rotterdam - Netherlands, 2010.Studied International Business and Management with specialization in internationalization and work psychology in a globalized setting. Since 2009, she works as market researcher in various organizations.