"From working with an irate boss, or interacting with a disgruntled colleague, have you ever felt that you needed a trusted advisor or confidant to provide you direct, usable solutions? ... "Prof. David Conrad's book is provides practical answers to those thorny and sensitive questions and issues that arise at our work place. The 80/20 rule reminds us-80 percent of problems arise from 20 percent of our colleagues and employees ... " The] book explores organizational issues written in a conversational style supplying tough questions with applicable, implementable answers. The answers are a distillation of the knowledge gained from Dr. Conrad's management experience and business education.... "As I read the book, I found answers based on strong evidence from business literature, dealing with real business struggles (conflict management, negotiation, team-building, etc.) and the answers describe the best tactic to handle the unique situations.... There is a wealth of information in this book. I recommend this book to anyone working in small or large organizations, students, or any lifelong learners to advance their workplace knowledge and skills." From the Foreword, by Amit K. Ghosh, MD, MBA, FACP Director of International Program, Division of General Internal Medicine Professor, College of Medicine College of Medicine, Mayo Clinic Rochester, Minnesota "I will give copies of this book to friends and relatives who are just starting out--and, yes, to some who are already enmired in the complex world of business relationships. More experienced readers will sgain even more from Dave Conrad's wisdom. I've learned a lot from this book, even after 50 years of management and teaching experience." Robert J. Banis, Ph.D., M.B.A., C.M.A. CEO, Science & Humanities Press Teaching Professor of Logistics & Operations Management (ret.) University of Missouri-St Louis "Dr. Conrad's book tells you the time and spares you the process of having to make the watch " Richard Arians, former MBA student Dave Conrad, Ed.D. isBook Title: Ask Dave: Usable Answers to Business Questions Author Bio: Dave is Assistant Professor of Business at Augsburg College and Associate Director of the Augsburg MBA program, director at the Rochester campus. He is also an independent consultant working with companies in sales and marketing, management, and leadership development. Previously, he was the Minnesota Enrollment & Marketing Manager for Cardinal Stritch University. Prior to that, he was the Director of Continuing Education and The Leadership Institute for Winona State University in Rochester, Minnesota. Prior to that position, he taught business and management for four years at Winona State University, and served as adjunct at Augsburg College in Minneapolis, Concordia University in St. Paul, Viterbo University in LaCrosse, Wisconsin, Saint Mary's University of MN, and The University of Minnesota. From 1975 though 2001, Dave was successful in sales, marketing, and sales and marketing management for public and private companies in the wine and spirits, industrial, and medical supply industries. Dave has an Ed.D. in Leadership (organizational track) from Saint Mary's University of Minnesota. He has a Master's Degree in Management from Saint Mary's and a B.A. in Psychology and Sociology from Winona State University. He has lived in Rochester since 1978 with his wife, Patricia RN (36 years of wedded bliss) and has three grown-up(?) children. His passion is teaching and helping people and organizations develop and succeed. Book Background. My book is based on my newspaper column, which is read by over 100,000 readers. My column is a business Q & A format and has been successfully published for the last 3 years in Southern Minnesota. I offer sage (at least interesting and usable) advice to management, employee, leadership, and general business questions. The book is a compilation of select articles grouped in chapters with lead-ins for each