This is the most comprehensive book about management available. This invaluable reference covers all topics essential to senior managers, front-line managers and supervisors. Hundreds of step-by-step solutions are presented in a uniquely accessible structure, along with proven leadership tactics and expert management tips. Discover everything that the Australian manager needs to know in order to manage and lead effectively in the workplace: Get the right person for the job and the person right for the job. Communicate effectively and manage conflict with confidence. Make speeches for special occasions. Mentor, coach and counsel employees. Improve your self-confidence. Manage your organisation more effectively. Maintain strong and loyal working relationships. Build the image you want for your company. Learn how to use power effectively. Build an organisation where people want to be. Become the type of boss that others can only aspire to be.