Running an insurance agency requires many skills. Questions arise such as "How do I hire the right people that complement my operation? How can I streamline my agency so that we maximize the potential of every person in the agency? How do I market and brand my agency?" These are only a few of the questions that every business owner must answer in order to run an efficient agency. This book covers the business aspect of running an agency, maximizing profit, and improving customer service. Whether you are new to the industry or have been an agent for decades, this book will evoke thought-provoking perspectives and vision that will make a positive impact on your agency operation.