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Basic Quality Improvement

Autor Susan Garrity
en Limba Engleză Paperback – dec 1992
Beginning with an in-depth analysis of customers and processes, the book discusses basic techniques for quality improvement and progresses to more complex and advanced methods. All of these tools are applicable to both manufacturing and non- manufacturing industries.
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Specificații

ISBN-13: 9780134809069
ISBN-10: 0134809068
Pagini: 228
Dimensiuni: 210 x 279 x 8 mm
Greutate: 0.67 kg
Ediția:1
Editura: Pearson Education
Colecția Prentice Hall
Locul publicării:Upper Saddle River, United States

Cuprins



Preface.


 1. An Introduction.


 2. The Evolution of Statistical Process Control.


 3. Defining Problems and Setting Priorities.


 4. Analyzing the Process.


 5. Describing Data Using Statistics.


 6. Predicting Outcomes and Estimating Populations.


 7. Process Capability and Precontrol Charts.


 8. Control Charts.


 9. Variable Control Charts.


10. Attribute Control Charts.


11. Determining the Cause.


12. Continuous Process Improvement.


Glossary.


Appendix: Symbols and Formulas.


Index.

Caracteristici

  • a highly readable text where each chapter successively builds upon the previous one.
  • provides basic statistical tools as a foundation for complex techniques and discusses what it takes to be successful in today's global economy.
  • summarizes quality improvement techniques and establishes their place in the total quality picture.
  • includes learning objectives, activities, and review questions for each chapter.