Every emergency worker knows to expect the unexpected. That's why they train for "possibilities," but perform based on "probabilities" and the situational environment present. Likewise, every emergency services manager/leader knows that there is no law, policy, or procedure that can account for all the possibilities emergency workers will encounter, or how they will respond during exigent circumstances. But how does your organizationevaluate the appropriateness of the behavior when the exigency, or emergency requires the employee to act in a way that has never been done before?"