Managing other people at work is a challenge for every manager... you're not alone Are you a practical person but need step-by-step tools to manage others? Want to handle other people's expectations more effectively?Succeed with tricky conversations Facing resistance to new solutions, new processes or even simple ideas? Want to improve the performance of others? In each chapter, Catherine takes you through a different topic: with exercises, stories and tips to dip into and expand your management skills. If you are a new manager there are practical and useful ways to help you be more effective. If you are an experienced manager there are new processes to learn and fresh strategies to explore. Either way, this book will help you be more agile and deal more effectively with others, be they your employees, your boss, your clients, JV partners or colleagues.