If success is your goal business and life as it should be Beyond Service Lies the Experience gives you the tools and reasons to create experiences for your clients will have to not only coming back, but also spreading the word to friends and family, about you and what you do. When your clients tell others they would be foolish not to do business with you, you have found the power of the experience. Author and customer service guru David B. Whitfield guides you through creating a theme for your business and incorporating that theme into a framework for every business decision you make. Chapter by chapter Beyond Service Lies the Experience helps you engineer the right experience for your company. This revolutionary concept will help take your business and barketing to the mind-blowing, customer-getting, client-keeping, insane-profit-generating level that the instant-gratification, fun-loving, got-to-have-it-right-now generation demands.