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Beyond the Balanced Scorecard: Improving Business Intelligence with Analytics de Mark Graham Brown

Beyond the Balanced Scorecard: Improving Business Intelligence with Analytics

Autor Mark Graham Brown
en Limba Engleză Hardback – 12 ian 2007

Improve the "Health" of Your Organization by Using the Right Metrics!

The vast majority of companies use some form of balanced scorecard  to measure performance measu, yet recent research suggests that most scorecards are based on singular, unsophisticated measurements, providing flawed data on the state of the organization.
Beyond the Balanced Scorecard: Improving Business Intelligence with Analytics, by Mark Graham Brown, provides managers with the right metrics for evaluating important aspects of performance that are not accurately tracked by most companies and government organizations.
Leaders will learn how to objectively measure:
  • Relationships with Customers
  • Employee Satisfaction
  • External Business Environment
  • Supplier/Vendor performance
  • Strategy and Financials
    • This book will show you how to construct a performance index, as well as provide you with example metrics of various aspects of performance that are difficult to measure.
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    Specificații

    ISBN-13: 9781563273469
    ISBN-10: 1563273462
    Pagini: 252
    Dimensiuni: 152 x 229 x 18 mm
    Greutate: 0.63 kg
    Ediția:1
    Editura: Taylor & Francis
    Colecția Productivity Press
    Locul publicării:Oxford, United Kingdom

    Public țintă

    Professional and Professional Practice & Development

    Recenzii

    Measuring results is not easy, but doing it right and doing it well is a mandatory prerequisite to improving performance. One size does not fit all. If you want to get better at knowing how you are doing, then read this book and put Mark's insightful guidelines to work for your company. It will provide the best payback on an investment that you will ever get!
    --Brent Armstrong, Vice President Energy, Environment & Health Services, EG&G Technical Services 11/20/06

    Mark Graham Brown's latest book continues to advance the effectiveness of metrics in business and government. Beyond the Balanced Scorecard describes both the underlying concepts of metrics, and the implementation of these concepts in actual use today. The Navy's carrier maintenance community continually improves their execution of highly complex aircraft carrier overhauls using Mr. Brown's metrics concepts to measure long-standing improvement efforts with 'cold, hard facts.' We rely on Mr. Brown's 'analytics' as an integral part of our efforts.
    --Dr. Jerry Blanton, AMSEC, Co-Founder, Carrier Team One 11/20/06

    Cuprins

    Introduction Chapter 1: Beyond First-Generation Balanced Scorecards Chapter 2: Analytics: A New Way of Tracking Organizational Performance Chapter 3: The Analytics-Based Scorecard: Adding More Business Intelligence to Your Metrics Chapter 4: Customer Relationship Analytics: Meaningful Metrics that Predict Loyalty Chapter 5: External Analytics: Quantifying Factors that Can Make or Break Your Business Chapter 6: People Analytics: Measuring Your Most Important Asset Chapter 7: Operational Analytics: Key Internal Metrics of Quality, Productivity, Timeliness, and Innovation Chapter 8: Strategic and Financial Metrics: Measuring What Really Matters Chapter 9: Beyond the Balanced Scorecard: From Performance Measurement to Performance Management Final Thoughts Appendices

    Descriere

    Most companies use some form scorecard to measure performance; yet, research suggests that the typical scorecard is based on unsophisticated measurements, resulting in misleading data. This volume details the right metrics for evaluating those aspects of performance not accurately tracked by most companies and government organizations. Through the text, mangers and quality control leaders can learn how to objectively measure customer relationships, employee satisfaction, external business environments, and supplier performance, as well as strategy and financials. This book demonstrates how to construct a performance index, offering example metrics of performance aspects that are difficult to measure.