Boundless – A New Mindset for Unlimited Business Success

Preface xi Our Journey to Boundless xii Our Continued Journey Together xvi Introduction Boundless: A New Mindset for Unlimited Business Success 1 Change in n-Dimensions 7 The Boundless Model 10 Chapter 1 Silos Kill! The Limitations of "Acquire and Retain" 19 Silo Principles 23 Impact and Reach of Silos 27 Problems with the Silo Mindset 28 Silos at the Extreme 31 Chapter 2 The Anti-Silo: The Boundless Alternative 33 The Boundless Principles 35 The Boundless Model in Action: Case Studies 47 Chapter 3 Connection: Relationships | Ecosystems | Sensing 55 Types of Connections 57 Relationships 61 Business Ecosystems 68 The Power of Sense 76 Chapter 4 Distribution: Decentralizing Technologies | Remote = Local | Edges > Centers 81 COVID-19 and the Definition of Normal 83 Decentralizing Technologies 88 Remote = Local 90 Edges > Centers 94 Chapter 5 Integration: Aligned Purpose + Value/s | Orchestration + Choreography | Circularity 99 Alignment 101 Orchestration and Choreography 107 Circularity 115 Integration, Connection, and Alignment at Salesforce 120 Chapter 6 Autonomy: AI | Learning | Identity 125 Meanings of Autonomy 127 AI and Autonomy 133 Identity and Autonomy 136 Tomorrow's Symbiotic Autonomy 142 Chapter 7 Mobility: Flow | Mobile Technologies | Environments 143 Flow in Action 145 Mobile Technology 150 Flow at Work 152 Chapter 8 Continuity: Process Flow | Circulation | Mindset and Language 157 Process Flow 159 Living Systems and Circulation 171 The Language of Continuity 175 Chapter 9 Shared Success: Experiences | Technologies | Business Models 177 Boundless Experiences 182 Boundless Technologies 183 Boundless Business Models 184 Chapter 10 Becoming Boundless: Mindset | Operating Model | Relationships 191 Leadership Mindset 194 Metaphors and Language 197 The Boundless Operating Model 199 Relationship Strategy 206 Becoming Boundless 209 In Conclusion 215 Acknowledgments 217 About the Authors 219 References 221 Index 231

HENRY KING leads a firm-wide Salesforce initiative to define the model for current and future success. He has over 15 years' experience working in the innovation and design thinking space, working with firms like Deloitte Digital, Accenture, and Skidmore, Owings & Merrill.
VALA AFSHAR is an award-winning inventor, author, podcaster, columnist, and speaker in the fields of digital business transformation, leadership, digital marketing, customer service, and new emerging technologies. He is the Chief Digital Evangelist at Salesforce.