Every organization in the world faces the same challenge: How do we accomplish our highest goals with the time, money, resources and people available to us? No matter how lofty the goal, achievement happens one person and one action at a time. This book tells the endearing story of Chai, the Brunei Window Washer. Through his experiences, you will learn the secrets of developing a team that cares about their customers and the overall mission of the business. Chai embodies the traits that employers want to see in every member of their team. He gets his job done while also providing memorable customer service that really makes a connection with resort guests. A clear discussion of the Kirkpatrick Model follows this quick read, pulling in elements of Chai's experience to demonstrate how building business partnership using this model can help you and your organization to engage the talents of every employee and achieve your highest goals.