Business Excellence: Exceeding Your Customers' Expectations Each Time, All the Time
Autor Suresh Patelen Limba Engleză Hardback – aug 2016
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Specificații
ISBN-13: 9781498751247
ISBN-10: 1498751245
Pagini: 240
Ilustrații: 59
Dimensiuni: 156 x 234 x 19 mm
Greutate: 0.48 kg
Ediția:1
Editura: Taylor & Francis
Colecția Productivity Press
Locul publicării:Oxford, United Kingdom
ISBN-10: 1498751245
Pagini: 240
Ilustrații: 59
Dimensiuni: 156 x 234 x 19 mm
Greutate: 0.48 kg
Ediția:1
Editura: Taylor & Francis
Colecția Productivity Press
Locul publicării:Oxford, United Kingdom
Public țintă
Professional Practice & DevelopmentCuprins
Chapter 1: Introduction. Chapter 2: Leadership. Chapter 3: Strategic Planning.Chapter 4 : Customer Excellence. Chapter 5: Operational Excellence. Chapter 6: Human Resource Focus. Chapter 7: Measurement, Analysis, and Knowledge Management. Chapter 8: Business Results Focus. Chapter 9: Business Excellence Assessment. Conclusion. Glossary of Terms. Bibliography. Index.
Descriere
An organization seeking to sustain and continually improve its competitive performance over many years must have a strategy – a Business Excellence Strategy.This book guides and illustrates the strategic journey to excellence, from major initiatives through everyday improvement programs, and helps the reader achieve of important strategic objectives and goals. This business excellence program will unite employees, internal and external customers, and suppliers through a common set of goals. It will help your organization improve at a pace that will outperform the competition and will elevate your company's reputation and marketshare.