Whether choosing a Mac for the first time or trying to get an old one repaired or replaced, this is the essential insider s guide to Mac ownership. From purchasing tips and explanations of hardware to secrets of dealing with customer service, this insightful book shows how to select and maintain a Mac that best suits one's needs and how to take full advantage of Apple s policies and procedures should anything go wrong. Also included are sections on how to recycle, donate, or dispose of your Mac, how to detect and properly articulate product defects, and how to make the most of consumer rights."