Central government in Britain spends billions of dollars a year in goods and services, presenting a massive opportunity for procurement innovation and design. Customer satisfaction is paramount and failure to provide it can be linked to poor specification or the lack of incorporation of key determinants. The case studies chosen for this book show the best current procedures and display how building in sound procurement and design criteria in the early stages produces decisions that meet the customer's needs. This study aid specifically supports the professional stage syllabus of the British Chartered Institute of Purchasing and Supply Graduate Diploma and other graduate and post-graduate programs in the UK.