Cases and Exercises in Organization Development & Change

Preface
Acknowledgments
Introduction
CASES IN ORGANIZATION DEVELOPMENT & CHANGE
1. What Is Organization Development?
Every Coin Has Two Sides - Donald L. Anderson
In Tom’s Office
Meeting With Jared
Excerpts From Meetings With Jared’s Team
Back in Tom’s Office
Discussion Questions
For Further Reading
Sticker Shock in an Organization That Will Not Stick Together - Barbara A. Ritter
Discussion Questions
For Further Reading
2. History of Organization Development
A Leadership Transition in Corporate Finance - Donald L. Anderson
The First Staff Meeting
Gathering Additional Data
Feedback to Jake
Discussion Questions
For Further Reading
Greencycle Publishing - Donald L. Anderson and Jennifer A. Thompson
The Organization
Scene 1: Acquisitions Staff Meeting
Scene 2: Production Staff Meeting
Scene 3: Managing Editor’s Office
Scene 4: Managing Editor’s Office
Scene 5: Arthur’s Staff Meeting
Discussion Questions
For Further Reading
3. Core Values and Ethics of Organization Development
The Ethically Dubious Line of Covertly Gathering Data at RoboWorks and Other Challenges - Craig L. Engstrom
The Opportunity
The Pitch for Covert Data Collection
Phase One: The Sociograph
Phase Two: Data Collection and Analys
Phase Three: Reporting Findings to Executives
Discussion Questions
For Further Reading
References
When a Contract Is Not Enough - Margaret DiCocco and Matthew J. Borneman
Consulting Organization Overview
Overview of the Project
The Consultant/Client Interactions
Discussion Questions
For Further Reading
4. Foundations of Organizational Change
Williams & Norton Insurance: Sustaining Customer Engagement - Linda Ronnie
About Williams & Norton Insurance
Leadership at Williams & Norton
The Williams & Norton Value Proposition
The Dilemma
FOCUS 2015
The Change Approach
The National Launch of FOCUS 2015
Communicating the Vision and Leading FOCUS 2015
Discussion Questions
For Further Reading
Acknowledgment
AMD’s Struggle for Survival: A Technology Giant’s Restructuring and Changing Process to Win Competition - Bekir Emre Kurtulmus
Historical Background From 2000 to 2016
Competitor: Intel
NVIDIA
AMD: Fighting Back
Discussion Questions
For Further Reading
5. The Organization Development Practitioner and the OD Process
The Venue Theatre - Donald L. Anderson and Paul J. Liffengren
Current Challenges
Discussion Questions
For Further Reading
When a Team Breaks in Two - Scott Dickmeyer
Part One: Tim’s Dilemma
Part Two: Planning the Intervention
Part Three: Crew Members’ Intervention Session
Part Four: Post Intervention Meeting
Discussion Questions
For Further Reading
6. Entry and Contracting
Consulting at Indian Hygiene Products Limited: Entry and Contracting - Debabrata Chatterjee and T. N. Krishnan
Indian Hygiene Products Limited
Initial Contact
The Study at IHPL
The Final Installment of Consulting Fees
Discussion Questions
For Further Reading
Foot Caught in the Door: Healthy Changes in Health Care Companies - Zachary A. Schaefer
The Context: Virtual Vitality
Unexpected Needs Assessment
Wants Versus Needs
Unexpected Negotiations
Conclusion
Discussion Questions
For Further Reading
7. Data Gathering
Evaluating the Fluidity of Work–Life Balance - DeAnne Priddis and Kristine M. Nicolini
Survey Results
Next Steps
Discussion Questions
For Further Reading
References
Proposing a Data Gathering Strategy at AeroTech, Inc. - Donald L. Anderson
Discussion Questions
For Further Reading
8. Diagnosis and Feedback
Simeron Technologies Legal Department - David W. Moyle
Background
Anti-Siloization Project Begins
Discussion Questions
For Further Reading
Healthy Sips: Strategic Talent Development - Cyndi Huff Gaudet and Heather Mire Annulis
Diagnosis of an Organizational Issue
Assessing Organizational Needs
Creating a Culture for Change
Discussion Questions
For Further Reading
9. An Introduction to Interventions
Diemen Car Interiors: Growth Challenges in a Family Firm - Ram Subramanian, Margré Heetebrij-van Dalfsen, Ilse A. Matser, and Isabel C. Botero
Diemen Car Interiors History (Founding–1995)
Diemen Car Interiors (1995–2007)
External Context
Diemen Car Interiors Organizational Culture
The Family
The Decision
Discussion Questions
For Further Reading and Web Resources
Appendix A: Background on the Dutch Culture
Where Do We Begin? Selecting an Intervention at the Springfield County Office of Economic Development - Donald L. Anderson
The Data Gathering Plan
Interview Results
Discussion Questions
For Further Reading
10. Individual Interventions
Internal Workplace Coaching: The Case of Bernice - Cynthia Roman
Introduction
Meeting the Client
The Second Client Meeting
Data Collection and Analysis
Data Feedback Meeting
The Coaching Process
Discussion Questions
For Further Reading
Leadership Development Through Mindfulness Training - Jeremy P. Fyke and Tim Cigelske
Seven Days of Mindfulness
The Wrap-Up
Discussion Questions
For Further Reading
11. Team Interventions
The Story Behind the Story: Discovering and Addressing the Real Team Problem - Rosemary Maellaro and Jude Olson
First Call
Your Next Steps
Meeting with Denise
Discussion Questions
For Further Reading
Appendix A: Team Effectiveness Survey Results
Appendix B: Jim’s Interview Notes
Appendix C: Organization Chart
Appendix D: Your Interview Notes
Decision Making and Sustainability in the Face of Uncertainty: Selecting a New Organizational Leader - Maureen Wieland and Jimmie Manning
Setting the Scene: A Change in Leadership in a Community Nonprofit
The Candidate Selection Meeting
Seeking Help: Gaining Support From a Job Search Consultant
The Second Candidate Selection Meeting
The Decision Meeting
Discussion Questions
For Further Reading
12. Whole Organization and Multiple Organization Interventions (Part 1)
Adjusting the Matrix - Amy Kates
Overview of SolutionsCo
The Matrix
Customer Group/Service Line Matrix Working Group
Diagnosis
Analysis
Discussion Questions
For Further Reading
Global Retirement Strategies, Inc.: A Tale of Two Cities - Tom Jasinski
A New Leader
Significant Risk
Harmonious Kickoff
Trouble Brewing
A Tale of Two Cities
Discussion Questions
For Further Reading
13. Whole Organization and Multiple Organization Interventions (Part 2)
Consolidated Construction Materials Supply—1: A Case Study in Dialogic OD - Gervase R. Bushe
The First MT meeting
The Second MT meeting
Discussion Questions
For Further Reading
Consolidated Construction Materials Supply—2: A Case Study in Dialogic OD - Gervase R. Bushe
The Design of the Engagement Event
The Next MT Meeting
Discussion Questions
For Further Reading
14. Sustaining Change, Evaluating, and Ending an Engagement
Developing and Using a Dashboard to Monitor and Lead Change - Alessio Vaccarezza and Salvatore Zappalà
Introduction
Scene 1: The consultant meets the plant director to propose the use of the dashboard
Scene 2: The consultant meets the HR manager
Discussion Questions
For Further Reading
The Change Story of Crown University - Alev Katrinli and Bekir Emre Kurtulmus
The Establishment of the Undergraduate School (A Big Step for Growth)
Change Started in 2011
Discussion Questions
For Further Reading
15. Global Issues in Organization Development
Utilizing the Tenets of Ubuntu: A Global Organization Development Case Study - Peter Sorensen, Therese Yaeger, and Dalitso Sulamoyo
Introduction
Background
Assessment and Diagnosis
Key Findings
Discussion Questions
For Further Reading
References
Global Chain of Command: A Japanese Multinational Manufacturer in the United States - Sachiyo Shearman
A Phone Call
New President’s Decision
Discussion Questions
For Further Reading
16. The Future of Organization Development
Dialogic Organization Development in a Virtual Organization - Kate Woolhouse
Discussion Questions
For Further Reading
References
Help for Hip People - Donald L. Anderson
Discussion Questions
For Further Reading
EXERCISES AND ACTIVITIES
1. Contracting With a Client
2. Organization Development Practitioner Skills
3. Data Gathering
4. Giving Feedback
5. Resistance to Change
6. Resistance to Change Scale
7. Cynicism About Organizational Change
8. Myers-Briggs Type Indicator
9. Coaching and Individual Instruments
10. Team Values
11. Team Diagnosis and Intervention
12. Team Facilitation
13. Identifying and Changing Organizational Culture
14. Perceived Organizational Innovativeness Scale
15. Designing and Redesigning Organizations
About the Editor
About the Contributors

This Second Edition helps students to practise organization development skills in unison with learning about theories of organizational change and human behaviour.