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CCNA Voice Official Exam Certification Guide (640-460 IIUC)

Autor Jeremy Cioara, Michael J. Cavanaugh, Kris A. Krake
en Limba Engleză Mixed media product – 6 noi 2008
  • Master IIUC 640-460 exam topics with the official study guide
  • Assess your knowledge with chapter-opening quizzes
  • Review key concepts with Exam Preparation Tasks
  • Practice with realistic exam questions on the CD-ROM
CCNA Voice Official Exam Certification Guide is a best of breed Cisco exam study guide that focuses specifically on the objectives for the CCNA Voice IIUC 640-460 exam. Senior voice instructors and network engineers Jeremy Cioara, Michael Cavanaugh, and Kris Krake share preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics.
 
CCNA Voice Official Exam Certification Guide presents you with an organized test preparation routine through the use of proven series elements and techniques. “Do I Know This Already?” quizzes open each chapter and allow you to decide how much time you need to spend on each section. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks sections help drill you on key concepts you must know thoroughly.
 
The companion CD-ROM contains a powerful testing engine that allows you to focus on individual topic areas or take complete, timed exams. The assessment engine also tracks your performance and provides feedback on a module-by-module basis, presenting question-by-question remediation to the text and laying out a complete study plan for review.
 
Well-regarded for its level of detail, assessment features, and challenging review questions and exercises, this official study guide helps you master the concepts and techniques that will enable you to succeed on the exam the first time.
 
CCNA Voice Official Exam Certification Guide is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com/go/authorizedtraining.
 
 
The official study guide helps you master all the topics on the IIUC exam, including
  • Connecting IP phones to the LAN infrastructure
  • Cisco Unified CME installation
  • Cisco Unified CME IP phone configuration
  • Cisco Unified CME voice productivity features
  • Gateway and trunk concepts and configuration
  • Cisco Unity Express concepts and configuration
  • Smart Business Communications System
  • Configuring and maintaining the UC500 for voice
 
Companion CD-ROM
The CD-ROM contains an electronic copy of the book and more than 250 practice questions for the IIUC exam.
 
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Specificații

ISBN-13: 9781587202070
ISBN-10: 1587202077
Pagini: 576
Dimensiuni: 187 x 232 x 32 mm
Greutate: 1.11 kg
Ediția:1 HAR/CDR
Editura: Pearson Education
Colecția Cisco Press
Locul publicării:Indianapolis, United States

Cuprins

Part I Voice Perspectives 3
 
Chapter 1 Perspectives on Voice Before Convergence 5
    “Do I Know This Already?” Quiz 5
Foundation Topics 8
    Where It All Began: Analog Connections 8
    Loop Start and Ground Start Signaling 9
    Supervisory Signaling 11
    Informational Signaling 11
    Address Signaling 12
    The Evolution: Digital Connections 12
    Converting Analog to Digital Signals 13
    Sending Multiple Calls over a Single Line 16
    Understanding the PSTN 21
    The Pieces of the PSTN 21
    Understanding PBX and Key Systems 22
    Connections to and Between the PSTN 23
    PSTN Numbering Plans 25
Exam Preparation Tasks 27
    Review All the Key Topics 27
    Definitions of Key Terms 27
 
Chapter 2 Perspectives on Voice After Convergence 31
    “Do I Know This Already?” Quiz 31
Foundation Topics 34
    VoIP: Why It Is a Big Deal for Businesses 34
    The Cisco VoIP Structure 35
    Infrastructure Layer 36
    Call Processing Layer 36
    Applications Layer 40
    Endpoints Layer 44
Exam Preparation Tasks 52
    Review All the Key Topics 52
    Definitions of Key Terms 52
    References Used in This Chapter 53
 
Part II Unified Voice Using Call Manager Express 55
 
Chapter 3 Connecting IP Phones to the LAN Infrastructure 57
    “Do I Know This Already?” Quiz 57
Foundation Topics 61
    Connecting and Powering Cisco IP Phones 61
    Cisco Catalyst Switch PoE 61
    Powering the IP Phone Using a Power Patch Panel or Coupler 67
    Powering the IP Phone with a Power Brick 67
    VLAN Concepts and Configuration 68
    VLAN Concepts 68
    VLAN Configuration 75
    Understanding Cisco IP Phone Boot Process 92
    Configuring a Router-Based DHCP Server 92
    Setting the Clock of a Cisco Device with NTP 94
Exam Preparation Tasks 98
    Review All the Key Topics 98
    Definitions of Key Terms 99
 
Chapter 4 Installing Cisco Unified Communications Manager Express 101
    “Do I Know This Already?” Quiz 101
Foundation Topics 105
    Cisco Unified Communications Manager Express Overview 105
    Licensing and Models for Cisco Unified CME 112
    PBX Model 113
    Keyswitch Model 113
    Hybrid Model 114
    Installing Unified CME on a Cisco Router 115
    Configuring the Cisco Unified CME Router as a TFTP Server 118
    Configuring the Cisco Unified CME System-Level Functions 121
    Maximum Phones and Directory Numbers 121
    Firmware Load Files 122
    Source IP Address Information 125
    Generated Configuration Files 126
Exam Preparation Tasks 130
    Review All the Key Topics 130
    Complete the Tables and Lists from Memory 131
    Definitions of Key Terms 131
 
Chapter 5 Basic CME IP Phone Configuration 133
    “Do I Know This Already?” Quiz 133
Foundation Topics 137
    Ensuring the Foundation 137
    Voice VLAN 138
    DHCP Services 139
    TFTP Services 140
    Ephone and Ephone-DN–The Keys to Ringing Phones 141
    Understanding and Configuring Ephone-DNs 141
    Understanding and Configuring Ephones 143
    Associating Ephones and Ephone-DNs 144
    Working with Shared-Line and Overlay Options 148
    Troubleshooting IP Phone Registration 156
    Supporting Auto-Registration and Auto-Assignment of IP Phones 162
    Additional IP Phone Configuration Parameters 165
    Rebooting IP Phones 165
    Phone Language Settings 167
    Date and Time Format 170
    System Message 170
Exam Preparation Tasks 172
    Review All the Key Topics 172
    Complete the Tables and Lists from Memory 173
    Definitions of Key Terms 173
 
Chapter 6 Configuring Cisco Unified CME Voice Productivity Features 175
    “Do I Know This Already?” Quiz 175
Foundation Topics 179
    Configuring a Voice Network Directory 179
    Configuring Call Forwarding 182
    Forwarding Calls from the IP Phone 182
    Forwarding Calls from the CLI 182
    Using the call-forward pattern Command to Support H.450.3 183
    Configuring Call Transfer 185
    Configuring Call Park 187
    Configuring Call Pickup 190
    Configuring Intercom 192
    Configuring Paging 194
    Configuring After-Hours Call Blocking 196
    Configuring CDRs and Call Accounting 200
    Configuring Music on Hold 203
    Enabling the CME GUI 204
Exam Preparation Tasks 209
    Review All the Key Topics 209
    Definitions of Key Terms 210
 
Part III Connecting via Gateways and Trunks 213
 
Chapter 7 Gateway and Trunk Concepts 215
    “Do I Know This Already?” Quiz 215
Foundation Topics 218
    The Process of Converting Voice to Packets 218
    Choosing a Voice Codec 221
    Calculating Codec Bandwidth Requirements 222
    The Role of Digital Signal Processors 226
    Understanding RTP and RTCP 227
    Internet Low Bitrate Codec: One Codec to Rule Them All 229
    Trunking CME to the PSTN 230
    Understanding Analog Connections 230
    Understanding Digital Connections 231
    Trunking CME to Other VoIP Systems 231
    H.323 233
    SIP 235
    MGCP 237
    SCCP 239
    Understanding Internet Telephony Service Providers 240
Exam Preparation Tasks 241
    Review All the Key Topics 241
    Complete the Tables and Lists from Memory 242
    Definitions of Key Terms 242
 
Chapter 8 Configuring and Verifying Gateways and Trunks 245
    “Do I Know This Already?” Quiz 245
Foundation Topics 249
    Configuring Physical Voice Port Characteristics 249
    Configuring Analog Voice Ports 249
    Configuring Digital Voice Ports 253
    Understanding and Configuring Dial Peers 258
    Voice Call Legs 260
    Configuring POTS Dial Peers 261
    Configuring VoIP Dial Peers 265
    Using Dial-Peer Wildcards 267
    Private Line Automatic Ringdown 270
    Understanding Router Call Processing and Digit Manipulation 272
    Matching Inbound and Outbound Dial Peers 273
    Using Digit Manipulation 277
    Quality of Service 288
    Understanding the Enemy 288
    Requirements for Voice, Video, and Data Traffic 289
    Using Cisco AutoQoS 291
Exam Preparation Tasks 300
    Review All the Key Topics 300
    Complete the Tables and Lists from Memory 301
    Definitions of Key Terms 301
 
Part IV Voice Mail with Cisco Unity Express 303
 
Chapter 9 Cisco Unity Express Concepts 305
    “Do I Know This Already?” Quiz 305
Foundation Topics 309
    What Is Cisco Unity Express? 309
    Where Does Cisco Unity Express Fit? 309
    Hardware Flavors of Cisco Unity Express 310
    Cisco Unity Express Software 313
    Cisco Unity Express Licensing 317
    Cisco Unity Express to IP PBX Integrations 320
    Features and Functions of Cisco Unity Express Voice Mail 321
    Users and Groups 321
    Subscriber Mailbox Versus General Delivery Mailbox 322
    Mailbox Subscriber Features 323
    Mailbox Caller Features 333
    VoiceView Express 334
    Integrated Messaging 334
    Voice Profile for Internet Mail 335
    Features and Functions of Cisco Unity Express Auto Attendant 335
    Cisco Unity Express Automated Attendant 336
    Cisco Unity Express Custom Scripting 340
    Cisco Unity Express Management 341
    Administrator Management 341
    Subscriber Management 346
    Record Message Options for the Caller 352
Exam Preparation Tasks 353
    Review All the Key Topics 353
    Complete the Tables and Lists from Memory 353
    Definitions of Key Terms 354
 
Chapter 10 Cisco Unity Express Configuration 357
    “Do I Know This Already?” Quiz 357
Foundation Topics 361
    Cisco Unity Express Installation and Upgrade 361
    Installing the Cisco Unity Express Module 361
    Installing and Upgrading the Cisco Unity Express Software 364
    Adding and Verifying Cisco Unity Express Licenses 370
    Cisco Unity Express Configuration 374
    Cisco Unity Express Post-Installation Configuration 374
    Configuring Cisco Unified CME to Support Cisco Unity Express 378
    Cisco Unity Express GUI 384
    Cisco Unity Express Troubleshooting 393
    Compatibility 393
    Cisco Unity Express Configuration 394
    IP Connectivity 394
    Call Routing 395
    MWI 397
    Cisco Unity Express Trace Files 398
    Restoring Cisco Unity Express to the Factory Defaults 403
Exam Preparation Tasks 404
    Review All the Key Topics 404
    Complete the Tables and Lists from Memory 405
    Definitions of Key Terms 405
 
Part V The Smart Business Communications System Suite 407
 
Chapter 11 Introducing the Smart Business Communications System 409
    “Do I Know This Already?” Quiz 409
Foundation Topics 413
    Unified Communications and the Smart Business
    Communications System 413
    Simplicity 416
    Affordability 418
    Manageability 418
    Complete 419
    Components of the Smart Business Communications System 419
    UC500 Series for Small Business 420
    Catalyst Express Family of SBCS Switches 424
    The Cisco Mobility Express System 426
    Common Deployment Scenarios 427
    SBCS Network Design Planning 427
    Deploying the SBCS Suite for Eight Users 428
    Deploying the SBCS Suite for Up to 16 Users 428
    Deploying the SBCS Suite for Up to 48 Users 429
    Deploying the SBCS Suite as a WAN Branch Office 430
Exam Preparation Tasks 432
    Review All the Key Topics 432
    Complete the Tables and Lists from Memory 432
    Definitions of Key Terms 432
 
Chapter 12 Configuring and Maintaining the UC500 Series for Voice 435
    “Do I Know This Already?” Quiz 435
Foundation Topics 439
    Preconfigured Data, Security, and VPN Templates 439
    Preconfigured Basic Voice Platform 440
    Cisco Configuration Assistant 440
    Obtaining and Installing the CCA Software 441
    Preparing CCA for System Management 442
    Understanding the CCA Interface 447
    Configuring the UC520 for Voice 451
    CCA Telephony Smart Assist Features 451
    SIP Trunking on the UC520 461
    Using CCA for System Maintenance and Troubleshooting 463
    System Maintenance with the CCA Tool 463
    Network Troubleshooting with the CCA Tool 464
Exam Preparation Tasks 466
    Review All the Key Topics 466
    Definitions of Key Terms 466
 
Chapter 13 Final Preparation 469
    Tools for Final Preparation 469
    Exam Engine and Questions on the CD-ROM 469
    The Cisco Learning Network 471
    Study Plan 472
    Recall the Facts 472
    Practice Configurations 472
    Build Troubleshooting Skills Using Scenarios 473
    Use the Exam Engine 473
 
Part VI Appendixes 477
 
Appendix A Answers to the “Do I Know This Already?”
 
Quizzes and Q&A Sections 479
 
Appendix B CCNA Voice Exam Updates: Version 1.0 487
 
Appendix C Memory Tables 491
 
Appendix D Memory Tables Answer Key 501
 
Glossary 513

Notă biografică

Jeremy D. Cioara,
CCIE No. 11727, works in many facets of the Cisco networking realm. As an author, he has written multiple books for Cisco Press and Exam Cram. As an
instructor, he teaches at Interface Technical Training  in Phoenix, Arizona. Likewise, Jeremy has recorded many E-Learning titles at CBTNuggets. Finally, Jeremy is the CIO of AdTEC Networks and worksas a network consultant focusing on Cisco network and Voice over IP (VoIP) implementations. Jeremy also runs the Cisco Blog (http://www.ciscoblog.com) in his “free time.”
 
Michael J. Cavanaugh, CCIE No. 4516 (Routing & Switching, Voice) and MCSE +Messaging, has been in the networking industry for more than 22 years. His employment
with companies such as Wachovia, General Electric, Cisco Systems, Inc., BellSouth Communication Systems, and AT&T Communication Systems has allowed him to stay at the forefront of technology and hold leading-edge certifications. He has spent the last eight years focused on Cisco Unified Communications design, professional services, consulting, and support. Michael’s passion is learning the practical applications of new technologies and sharing knowledge with fellow engineers.
 
Kris A. Krake, CCIE No. 10229 (Routing & Switching, Voice), is a Unified Communications Systems Engineer for Cisco Systems. Kris has consulted in the networking arena for more than 13 years and has spent over half of that time focused on Unified Communications. His employment with an Internet service provider and companies such as Aegon USA, BellSouth Communication Systems, and Cisco Systems has given him the opportunity to design, implement, and support a vast array of networks and telecommunications systems that range in size from small business to the globally reaching systems of the Fortune 50.