Where stability and regularity used to be the norm, chaos and continual change are the new status quo for most organizations. What leaders don't understand is that people aren't resistant to change because they are bad people, but rather, they resist change because they are people. Furthermore, most leaders don't have a clue how to facilitate change in their organizations effectively. Change Leadership Emotional Intelligence (CLEI) while leading change. Understanding CLEI and the use of effective change strategies will enhance the likelihood of effective change implementation. Dr. Schaeffer describes common mistakes leaders often make and clearly depicts key elements of change leadership strategies.