Check-in Check-Out: Managing Hotel Operations
Autor Gary Vallen, Jerome Vallenen Limba Engleză Paperback – 12 aug 2013
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Specificații
ISBN-13: 9781292021102
ISBN-10: 1292021101
Pagini: 440
Ilustrații: illustrations (black and white, and colour)
Dimensiuni: 214 x 273 x 15 mm
Greutate: 0.92 kg
Ediția:9 ed
Editura: Pearson Education
ISBN-10: 1292021101
Pagini: 440
Ilustrații: illustrations (black and white, and colour)
Dimensiuni: 214 x 273 x 15 mm
Greutate: 0.92 kg
Ediția:9 ed
Editura: Pearson Education
Cuprins
GLOSSARY
PART I: THE HOTEL INDUSTRY
1. The Traditional Hotel Industry
2. The Modern Hotel Industry
3. The Structures of the Hotel Industry
PART II: THE RESERVATIONS PROCESS
4. Forecasting Availability and Overbooking
5. Global Reservations Technologies
6. Individual Reservations and Group Reservations
PART III: GUEST SERVICE AND RATE STRUCTURES
7. Managing Guest Services
8. Arrival, Registration, Assignment and Rooming
9. The Role of the Room Rate
PART IV: THE HOTEL REVENUE CYCLE
10. Billing the Guest Folio
11. Cash or Credit: The City Ledger
PART V: TECHNOLOGY
12. The Night Audit
13. Hotel Technology
BIBLIOGRAPHY
INDEX
PART I: THE HOTEL INDUSTRY
1. The Traditional Hotel Industry
2. The Modern Hotel Industry
3. The Structures of the Hotel Industry
PART II: THE RESERVATIONS PROCESS
4. Forecasting Availability and Overbooking
5. Global Reservations Technologies
6. Individual Reservations and Group Reservations
PART III: GUEST SERVICE AND RATE STRUCTURES
7. Managing Guest Services
8. Arrival, Registration, Assignment and Rooming
9. The Role of the Room Rate
PART IV: THE HOTEL REVENUE CYCLE
10. Billing the Guest Folio
11. Cash or Credit: The City Ledger
PART V: TECHNOLOGY
12. The Night Audit
13. Hotel Technology
BIBLIOGRAPHY
INDEX