Citizen Charter and Local Service Delivery in Bangladesh
Autor Pranab Kumar Panday, Shuvra Chowdhuryen Limba Engleză Hardback – mar 2023
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Specificații
ISBN-13: 9789819906734
ISBN-10: 9819906733
Pagini: 101
Ilustrații: XVII, 101 p. 4 illus., 1 illus. in color.
Dimensiuni: 148 x 210 mm
Greutate: 0.3 kg
Ediția:1st ed. 2023
Editura: Springer Nature Singapore
Colecția Palgrave Macmillan
Locul publicării:Singapore, Singapore
ISBN-10: 9819906733
Pagini: 101
Ilustrații: XVII, 101 p. 4 illus., 1 illus. in color.
Dimensiuni: 148 x 210 mm
Greutate: 0.3 kg
Ediția:1st ed. 2023
Editura: Springer Nature Singapore
Colecția Palgrave Macmillan
Locul publicării:Singapore, Singapore
Cuprins
Chapter 1. Introduction.- Chapter 2: Theoretical and Conceptual Discussion.- Chapter 3: Service Delivery Process: An Analysis of the Content and Context.- Chapter 5: Evaluation of Local Service Delivery: Perceptions of the Service Recipients.- Chapter. 6: Conclusion.
Notă biografică
Pranab Kumar Panday, Ph.D., is Professor at the Department of Public Administration, University of Rajshahi, Bangladesh, and Adjunct Professor at Central Queensland University, Australia. He was Senior Fulbright Fellow at Cornell University in the USA in 2012. His main research areas include public policy, social movements, NGOs, social accountability, public sector management, governance, and gender studies. He is Author of thirteen books. His most recent book publications include Gender Responsive Budgeting in South Asia: Experience of Bangladeshi Local Governance, London, UK: Routledge (2021) (with M. Shuvra Chowdhury). Four dozens of his academic articles have appeared in recognized international journals.
Shuvra Chowdhury, Ph.D., is Professor at the Department of Public Administration, University of Rajshahi, Bangladesh. Her main areas of academic interest include open data analysis, right to information, grievance redress management, public financial change management, and gender studies. She has published several books and journal articles from noted international publishing houses and journals.
Shuvra Chowdhury, Ph.D., is Professor at the Department of Public Administration, University of Rajshahi, Bangladesh. Her main areas of academic interest include open data analysis, right to information, grievance redress management, public financial change management, and gender studies. She has published several books and journal articles from noted international publishing houses and journals.
Textul de pe ultima copertă
This book illuminates the importance of the citizen charter (CC) in local service delivery in Bangladesh. It describes how CC was implemented into the service delivery process and its impact. In the 1970s, the transition from traditional public administration to new public management was inspired by globalization, the emergence of an information and technological society, and many economic theories, such as public choice, principal-agent theory, and transaction cost. The purpose of the government in a welfare state is to serve the citizens by providing essential services. However, public service delivery in most developing nations is ineffective owing to corruption, waste of public funds, a lack of responsibility on the part of public employees, etc. In this context, CC emerged as a means of educating individuals on many elements of services, so they may hold service providers accountable. Thus, the issue of framing and implementation of CC has been put in place due to the persistent pressing of academicians, politicians, and practitioners advocating for better local service delivery.
Pranab Kumar Panday, Ph.D., is Professor at the Department of Public Administration, University of Rajshahi, Bangladesh, and Adjunct Professor at Central Queensland University, Australia. He was Senior Fulbright Fellow at Cornell University in the USA in 2012. His main research areas include public policy, social movements, NGOs, social accountability, public sector management, governance, and gender studies. He is Author of thirteen books. His most recent book publications include Gender Responsive Budgeting in South Asia: Experience of Bangladeshi Local Governance, London, UK: Routledge (2021) (with M. Shuvra Chowdhury). Four dozens of his academic articles have appeared in recognized international journals.
Shuvra Chowdhury, Ph.D., is Professor at the Department of Public Administration, University of Rajshahi, Bangladesh. Her main areas of academic interest include open data analysis, right to information, grievance redress management, public financial change management, and gender studies. She has published several books and journal articles from noted international publishing houses and journals.
Pranab Kumar Panday, Ph.D., is Professor at the Department of Public Administration, University of Rajshahi, Bangladesh, and Adjunct Professor at Central Queensland University, Australia. He was Senior Fulbright Fellow at Cornell University in the USA in 2012. His main research areas include public policy, social movements, NGOs, social accountability, public sector management, governance, and gender studies. He is Author of thirteen books. His most recent book publications include Gender Responsive Budgeting in South Asia: Experience of Bangladeshi Local Governance, London, UK: Routledge (2021) (with M. Shuvra Chowdhury). Four dozens of his academic articles have appeared in recognized international journals.
Shuvra Chowdhury, Ph.D., is Professor at the Department of Public Administration, University of Rajshahi, Bangladesh. Her main areas of academic interest include open data analysis, right to information, grievance redress management, public financial change management, and gender studies. She has published several books and journal articles from noted international publishing houses and journals.
Caracteristici
Focuses on the importance of the citizen charter (CC) in local service delivery in Bangladesh Helps the researchers eager to pursue studies in this area and helps the government revisit its strategy to implement CC Provides insights into the CC's implementation status in the local government in Bangladesh