The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference Autor Claes Fornell 31 oct 2008 Paperback Preț: 118.70 lei 22-36 zile | 6-12 zile
The Reign of the Customer: Customer-Centric Approaches to Improving Satisfaction Autor Claes Fornell et al. 26 aug 2021 Paperback Preț: 218.19 lei 22-36 zile