Includes a bonus DVD and a bonus PDF workbook Communicate your way to the top Communication is the basic business act. Nothing happens to move a project, partnership, sale, deal, or relationship forward without communication. Your career success and your business or personal relationships are the result of all your interaction and communication stacked end to end. In this series you'll learn to: Listen with understanding to the real messages others are sending you; Resolve conflict with clients and coworkers so that everyone can focus on their goals; Deal with difficult people with practical, proven techniques so they don't sabotage your success; Build rapport to strengthen your credibility, relationships, and sales success; Lead and participate in productive meetings that result in sound decisions and clear action--while saving time for everyone; Communicate across gender lines to deliver a clear message while accommodating the opposite gender's communication style.