Communicating in the Workplace
Autor Thomas Cheesebro, Linda O'Connor, Francisco Riosen Limba Engleză Paperback – 28 feb 2009
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Specificații
ISBN-13: 9780136136910
ISBN-10: 0136136915
Pagini: 352
Dimensiuni: 203 x 253 x 13 mm
Greutate: 0.63 kg
Ediția:New.
Editura: Pearson
Locul publicării:Upper Saddle River, United States
ISBN-10: 0136136915
Pagini: 352
Dimensiuni: 203 x 253 x 13 mm
Greutate: 0.63 kg
Ediția:New.
Editura: Pearson
Locul publicării:Upper Saddle River, United States
Descriere
This one-of-a-kind oral communication book will help readers develop communication skills that will ensure job success. Each chapter includes real-life stories, appealing visuals, and examples that add meaning and increase comprehension. Skill-based assignments and online learning activities appear in both the text and on the book’s website. Its learn-by-doing approach helps readers understand the importance of communication skills, conflict resolution strategies and listening practices to their own career success.
Cuprins
Table of Contents
1. Communication Concepts
2. Perception
3. Cultural Diversity
4. Language
5. Listening and Responding
6. Interpersonal Relationship Skills
7. Conflict Resolution
8. Teamwork
9. Preparing the Informative Presentation
10. Organizing Informative Outlines
11. Verbal & Visual Supports
12. Gathering Information
13. Delivering Presentations
14. Persuasive Speaking
15. Interviewing Skills
1. Communication Concepts
2. Perception
3. Cultural Diversity
4. Language
5. Listening and Responding
6. Interpersonal Relationship Skills
7. Conflict Resolution
8. Teamwork
9. Preparing the Informative Presentation
10. Organizing Informative Outlines
11. Verbal & Visual Supports
12. Gathering Information
13. Delivering Presentations
14. Persuasive Speaking
15. Interviewing Skills
Textul de pe ultima copertă
Chapter reviewer comments about Communicating in the Workplace should make you take another look! Here’s a sample.
Chapter 7 Conflict Resolution
“I think my typical student may benefit more from this chapter than from almost any other chapter in any communication book, as conflict is so prevalent and so many of us handle it inappropriately.”
Jeff Pomeroy, SW Texas Jr. College
Chapter 11 Verbal and Visual Supports
“I think this chapter, with its informative, direct writing style speaks to the college student trying to plan class presentations. This is usable information in a Business Communication class where the students will be giving group and individual presentations.”
“The illustrations themselves were excellent, in that they appealed to the modern student in class today: Nutrition-food pyramid, Sled design from Olympic Games, DUI information, and Toyota Hybrid car.”
Beverly Neville, Central NM Community College
Chapter 14 Persuasion
“The authors take a difficult communication concept and clearly teach students how compile a persuasive speech. I really enjoyed this chapter.”
Alma Martinez-Egger, Tarrant County Jr. College, NE
The writing style was professional, crisp, and direct.
Larry Richesin, U of Alaska, Bristol Bay Campus
Chapter 7 Conflict Resolution
“I think my typical student may benefit more from this chapter than from almost any other chapter in any communication book, as conflict is so prevalent and so many of us handle it inappropriately.”
Jeff Pomeroy, SW Texas Jr. College
Chapter 11 Verbal and Visual Supports
“I think this chapter, with its informative, direct writing style speaks to the college student trying to plan class presentations. This is usable information in a Business Communication class where the students will be giving group and individual presentations.”
“The illustrations themselves were excellent, in that they appealed to the modern student in class today: Nutrition-food pyramid, Sled design from Olympic Games, DUI information, and Toyota Hybrid car.”
Beverly Neville, Central NM Community College
Chapter 14 Persuasion
“The authors take a difficult communication concept and clearly teach students how compile a persuasive speech. I really enjoyed this chapter.”
Alma Martinez-Egger, Tarrant County Jr. College, NE
The writing style was professional, crisp, and direct.
Larry Richesin, U of Alaska, Bristol Bay Campus
Caracteristici
For courses in Interpersonal Communication, Workplace Communication or Business Communication.
Designed for the 2-year college student, this one-of-a-kind oral communication textbook will help students develop communication skills that will ensure job success. Each chapter includes real-life stories, appealing visuals, and examples that add meaning and increase comprehension. Skill-based assignments and online learning activities appear in both the text and on the book’s website. Its learn-by-doing approach helps students understand the importance of communication skills, conflict resolution strategies and listening practices to their own career success.
Hallmark Features
Designed for the 2-year college student–and filled with content, style, and illustrations for this audience.
· Features a readable style and “you-focus.”
· Begins each chapter by emphasizing why the material is important and why they need to know it.
Strong visual appeal–includeshigh-end photos, graphs and charts.
· Helps engage readers and summarize chapter material.
Material to help readers succeed in the workplace–see Chapter 5, 7, 9. etc.
· Develops techniques to maintain work relationships through listening, interpersonal, and conflict resolution skills.
Real-life stories and examples–carefully picked to appeal to the two-year, career-oriented student.
· Engages students immediately and helps instructors emphasize the value of the material.
Skill-based assignments and case studies–feature active, learn-by-doing reinforcement.
· Builds confidence, promotes critical thinking, and provides learning experiences that actively reinforce textbook concepts.
Online learning activities–appear in both the text and the companion website.
· Provides interactive opportunities for students to increase skill development and understanding.
Designed for the 2-year college student, this one-of-a-kind oral communication textbook will help students develop communication skills that will ensure job success. Each chapter includes real-life stories, appealing visuals, and examples that add meaning and increase comprehension. Skill-based assignments and online learning activities appear in both the text and on the book’s website. Its learn-by-doing approach helps students understand the importance of communication skills, conflict resolution strategies and listening practices to their own career success.
Hallmark Features
Designed for the 2-year college student–and filled with content, style, and illustrations for this audience.
· Features a readable style and “you-focus.”
· Begins each chapter by emphasizing why the material is important and why they need to know it.
Strong visual appeal–includeshigh-end photos, graphs and charts.
· Helps engage readers and summarize chapter material.
Material to help readers succeed in the workplace–see Chapter 5, 7, 9. etc.
· Develops techniques to maintain work relationships through listening, interpersonal, and conflict resolution skills.
Real-life stories and examples–carefully picked to appeal to the two-year, career-oriented student.
· Engages students immediately and helps instructors emphasize the value of the material.
Skill-based assignments and case studies–feature active, learn-by-doing reinforcement.
· Builds confidence, promotes critical thinking, and provides learning experiences that actively reinforce textbook concepts.
Online learning activities–appear in both the text and the companion website.
· Provides interactive opportunities for students to increase skill development and understanding.