• Builds on the theoretical foundations of communication to develop effective skills step by step.
• Explores the use of therapeutic communication in patient-client relationships, in health promotion and education. as well as in interactions with colleagues.
• Features Communication Safety Alert boxes that demonstrate how communication impacts patient safety.
• Offers questionnaires and quizzes in each chapter to foster critical thinking.
• Uses a series of case studies or "Reflections" to provide real-world situations where students can confront difficult and challenging situations.