Communication Rx: Transforming Healthcare Through Relationship-Centered Communication
Autor Calvin Chou, Laura Cooleyen Limba Engleză Hardback – 11 mai 2018
Research shows that nothing impacts patient experiences more than the quality of communication. While beneficial, the latest in cutting-edge technology and techniques aren’t enough to ensure the best possible care for patients. The key to better healthcare outcomes is communication.
Over the past four decades, the Academy of Communication in Healthcare has worked tirelessly with health systems, teaching communication skills that put relationships—between patients and providers, as well as among providers—at the center of care. Now, for the first time, ACH’s proven and effective methodology is detailed in this invaluable step-by-step guide. You’ll learn communication skills that will enable you to:
* Provide more accurate diagnoses and effective treatments—and improve patient outcomes
* Boost patient adherence and lower hospital readmission rates
* Make fewer errors and reduce malpractice risks
* Increase patient satisfaction and build teamwork among providers
* Further develop your communication skill set—and help others do the same
In this practical—and potentially life-saving—volume, you’ll discover special sections on teamwork, coaching, shared decision-making, feedback, conflict engagement, diversity, and communicating through hierarchy. The book also provides institutional initiatives to help you implement change in your organization and outlines a field-tested blueprint for healthier communication across the entire industry.
To create effective communication and meaningful connections in healthcare, trust ACH. Communication is literally its middle name.
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Specificații
ISBN-13: 9781260019742
ISBN-10: 1260019748
Pagini: 272
Dimensiuni: 170 x 234 x 25 mm
Greutate: 0.53 kg
Editura: McGraw Hill Education
Colecția McGraw-Hill
Locul publicării:United States
ISBN-10: 1260019748
Pagini: 272
Dimensiuni: 170 x 234 x 25 mm
Greutate: 0.53 kg
Editura: McGraw Hill Education
Colecția McGraw-Hill
Locul publicării:United States
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Cuprins
Acknowledgments
Preface
Part I: The Landscape
Chapter 1: Building the Case for Communication and Relationships
Calvin Chou, MD, PhD, FACH, Professor of Clinical Medicine, University of California, San Francisco
Chapter 2: Communication and Patient Experience
Peter R. Lichstein, MD, FACP, FACH, Professor of Medicine, Wake Forest School of Medicine, and Diane Sliwka, MD, Associate Professor of Medicine and Medical Director of the Patient and Provider Experience, University of California, San Francisco
Part II: The Fundamental Skill Sets
Chapter 3: Skill Set One: The Beginning of the Encounter
Auguste H. Fortin VI, MD, MPH, Professor, Department of Medicine, Yale School of Medicine, and Lynnea Mills, MD, Assistant Professor, Division of Hospital Medicine, University of California, San Francisco
Chapter 4: Skill Set Two: Skills That Build Trust
William D. Clark, MD, DocCom Editor Emeritus, and Matthew Russell, MD, Medical Director, Community Living Center and Associate Chief of Geriatrics and Extended Care, VA Boston Healthcare
Chapter 5: Skill Set Three: Delivering Diagnoses and Treatment Plans
Carol M. Chou, MD, Associate Professor of Clinical Medicine Perelman School of Medicine, University of Pennsylvania
Part III: Practical Applications of the Skill Sets
Chapter 6: Challenging Conversations with Patients
Jenni Levy, MD, FACH, President, American Academy on Communication in Healthcare
Chapter 7: The Skill Sets and the Electronic Health Record
Pamela Duke, MD, Associate Professor of Medicine, Drexel University College of Medicine
Chapter 8: Patient Engagement and Motivational Interviewing
Krista M. Hirschmann, PhD, CEO, FlinCare, and Calvin Chou, MD, PhD, FACH, Professor of Clinical Medicine, University of California, San Francisco
Chapter 9: Shared Decision-Making
Nan Cochran, MD, FACH, Associate Professor, The Dartmouth Institute and Geisel School of Medicine at Dartmouth, and Calvin Chou, MD, PhD, FACH, Professor of Clinical Medicine, University of California, San Francisco
Chapter 10: Feedback: A Commitment to the Relationship
Ryan Laponis, MD, MSci, FACH, Assistant Clinical Professor, Department of Medicine, University of California, San Francisco
Chapter 11: Appreciative Coaching: "I Want to Be Known as the Clinician Who..."
Maysel Kemp White, PhD, MFT, FACH, Healthcare Quality and Communication Improvement, LLC, and Calvin Chou, MD, PhD, FACH, Professor of Clinical Medicine, University of California, San Francisco
Chapter 12: Communicating Effectively on Healthcare Teams
James R. Bell, MS, PA-C, Assistant Professor, Daemen College, and Calvin Chou, MD, PhD, FACH, Professor of Clinical Medicine, University of California, San Francisco
Chapter 13: Challenging Conversations with Colleagues
Nan Cochran, MD, FACH, Associate Professor, The Dartmouth Institute and Geisel School of Medicine at Dartmouth
Chapter 14: Culture and Diversity
Denise L. Davis, MD, FACH, Clinical Professor of Medicine, University of California, San Francisco
Chapter 15: Communicating Across Hierarchy
Timothy Gilligan, MD, Associate Professor of Medicine and Vice-Chair for Education, Cleveland Clinic Taussig Cancer Institute, and Kara Myers, CNM, MS, Clinical Professor, Zuckerberg San Francisco General Hospital and Trauma Center
Part IV: Instituting Communication Initiatives
Chapter 16: Teaching the Skill Sets
R. Ellen Pearlman, MD, Associate Dean for Advanced Clinical Learning, Hofstra Northwell School of Medicine
Chapter 17: Developing Facilitators in Train-the-Trainer Programs: Establishing Local Influence
Calvin Chou, MD, PhD, FACH, Professor of Clinical Medicine, University of California, San Francisco, and Laura Cooley, PhD, Senior Director of Education and Outreach, Academy of Communication in Healthcare
Chapter 18: Implementation and Planning: Supporti
Preface
Part I: The Landscape
Chapter 1: Building the Case for Communication and Relationships
Calvin Chou, MD, PhD, FACH, Professor of Clinical Medicine, University of California, San Francisco
Chapter 2: Communication and Patient Experience
Peter R. Lichstein, MD, FACP, FACH, Professor of Medicine, Wake Forest School of Medicine, and Diane Sliwka, MD, Associate Professor of Medicine and Medical Director of the Patient and Provider Experience, University of California, San Francisco
Part II: The Fundamental Skill Sets
Chapter 3: Skill Set One: The Beginning of the Encounter
Auguste H. Fortin VI, MD, MPH, Professor, Department of Medicine, Yale School of Medicine, and Lynnea Mills, MD, Assistant Professor, Division of Hospital Medicine, University of California, San Francisco
Chapter 4: Skill Set Two: Skills That Build Trust
William D. Clark, MD, DocCom Editor Emeritus, and Matthew Russell, MD, Medical Director, Community Living Center and Associate Chief of Geriatrics and Extended Care, VA Boston Healthcare
Chapter 5: Skill Set Three: Delivering Diagnoses and Treatment Plans
Carol M. Chou, MD, Associate Professor of Clinical Medicine Perelman School of Medicine, University of Pennsylvania
Part III: Practical Applications of the Skill Sets
Chapter 6: Challenging Conversations with Patients
Jenni Levy, MD, FACH, President, American Academy on Communication in Healthcare
Chapter 7: The Skill Sets and the Electronic Health Record
Pamela Duke, MD, Associate Professor of Medicine, Drexel University College of Medicine
Chapter 8: Patient Engagement and Motivational Interviewing
Krista M. Hirschmann, PhD, CEO, FlinCare, and Calvin Chou, MD, PhD, FACH, Professor of Clinical Medicine, University of California, San Francisco
Chapter 9: Shared Decision-Making
Nan Cochran, MD, FACH, Associate Professor, The Dartmouth Institute and Geisel School of Medicine at Dartmouth, and Calvin Chou, MD, PhD, FACH, Professor of Clinical Medicine, University of California, San Francisco
Chapter 10: Feedback: A Commitment to the Relationship
Ryan Laponis, MD, MSci, FACH, Assistant Clinical Professor, Department of Medicine, University of California, San Francisco
Chapter 11: Appreciative Coaching: "I Want to Be Known as the Clinician Who..."
Maysel Kemp White, PhD, MFT, FACH, Healthcare Quality and Communication Improvement, LLC, and Calvin Chou, MD, PhD, FACH, Professor of Clinical Medicine, University of California, San Francisco
Chapter 12: Communicating Effectively on Healthcare Teams
James R. Bell, MS, PA-C, Assistant Professor, Daemen College, and Calvin Chou, MD, PhD, FACH, Professor of Clinical Medicine, University of California, San Francisco
Chapter 13: Challenging Conversations with Colleagues
Nan Cochran, MD, FACH, Associate Professor, The Dartmouth Institute and Geisel School of Medicine at Dartmouth
Chapter 14: Culture and Diversity
Denise L. Davis, MD, FACH, Clinical Professor of Medicine, University of California, San Francisco
Chapter 15: Communicating Across Hierarchy
Timothy Gilligan, MD, Associate Professor of Medicine and Vice-Chair for Education, Cleveland Clinic Taussig Cancer Institute, and Kara Myers, CNM, MS, Clinical Professor, Zuckerberg San Francisco General Hospital and Trauma Center
Part IV: Instituting Communication Initiatives
Chapter 16: Teaching the Skill Sets
R. Ellen Pearlman, MD, Associate Dean for Advanced Clinical Learning, Hofstra Northwell School of Medicine
Chapter 17: Developing Facilitators in Train-the-Trainer Programs: Establishing Local Influence
Calvin Chou, MD, PhD, FACH, Professor of Clinical Medicine, University of California, San Francisco, and Laura Cooley, PhD, Senior Director of Education and Outreach, Academy of Communication in Healthcare
Chapter 18: Implementation and Planning: Supporti