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Communication Skills for Effective Management

Autor Owen Hargie, David Dickson, Dennis Tourish
en Limba Engleză Paperback – 18 ian 2004
It is now widely recognized that communication is at the very heart of effective management. There is therefore an ever-expanding demand for valid and generalizable information on how best to relate to people in organizational contexts. Communication Skills for Effective Management meets this demand. It demonstrates how, for managers to be successful, they need to employ a range of key communication skills, styles and strategies. The contents are based upon the authors' considerable experiences of researching, teaching and consulting in a range of private and public sector organisations. From their academic and real-world involvement they have identified the core skills of effective management, presented in an academically rigorous yet student-friendly way, the reader is encouraged to interact with the material covered. Each chapter contains a series of boxed text, diagrams, tables and illustrations which summarise core points. Exercises are also provided to enable managers to put the material reviewed into practice. All of this is underpinned and supported by a firm foundation of research findings. This will be an excellent text for undergraduate business and management students studying business communication and MBA students. Practising managers will also find this book to be an invaluable resource.
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Specificații

ISBN-13: 9780333965757
ISBN-10: 0333965752
Pagini: 450
Dimensiuni: 156 x 234 x 32 mm
Greutate: 0.72 kg
Ediția:2004
Editura: Bloomsbury Publishing
Colecția Red Globe Press
Locul publicării:London, United Kingdom

Caracteristici

Provides students and managers with tools to help them communicate effectively with people in any organizational setting

Notă biografică

OWEN HARGIE is Professor of Communication in the School Communication at the University of Ulster and Adjunct Professor at the Norwegian University of Science and Technology.DAVID DICKSON is Senior Lecturer in Communication at the University of Ulster.DENNIS TOURISH is Professor of Communication at Aberdeen Business School, Robert Gordon University, UK

Cuprins

Introduction: The World of the Communicative Manager It's Not What You Say: Communicating Non-verballyThey Could Be Persuaded: Using Your Managerial InfluenceLet's Get Together: Teams at Word Steering The Way: Leading Meetings That WorkThat Silver-tongued Devil: Making Presentations Matter We Can Work It Out: Negotiating and BargainingWill They Buy It?: Why Managers Must be Able to SellCalling All Organisations: The Business of the TelephoneWriting Matters: How to Create the Right ImpressionTell It Like It Is: Communicating AssertivelyWhat's Your Problem: Helping in the WorkplaceThe War For Talent: Selection Skills for Busy ManagersFeedback Time: Performance Appraisal and ManagementFollowing The Correct Path: The Guiding Lights of Ethics and AuditsIndex.