Communication Skills in Practice: A Practical Guide for Health Professionals
Autor Diana Williamsen Limba Engleză Paperback – 31 ian 1997
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Specificații
ISBN-10: 1853022322
Pagini: 336
Ilustrații: black & white illustrations
Dimensiuni: 155 x 233 x 20 mm
Greutate: 0.64 kg
Ediția:New.
Editura: JESSICA KINGSLEY PUBLISHERS
Locul publicării:United Kingdom
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Cuprins
Part One Communication skills - a definition: non-verbal communication - proximity, eye-contact and eye gaze, facial expression, gesture, body posture, head movements; para-lingustic features of communication - tone of voice, quality of voice, volume, intonation and pitch, rate of speech, conversational oil (eg. mm, er); verbal communication - what makes a good verbal communicator?; advanced verbal skills relevant to professionals. Part Two Interviewing: purpose of interviews, scene setting, gathering information, involving the interviewee, completing the interview, dealing with difficult situations, working with interpreters; interviewing skills in context - clinical, appraisal/disciplinary, recruitment and media. Part Three Professional meetings: preparation, communication roles, presenting self; meetings skills in context - business meeting, multidisciplinary, case conference and committees/working parties. Part Four Presentations: preparation, establishing rapport with the audience; effective use of voice, delivering content, using non-verbal communication and effective use of audio visual aids; presentation skills in context - client/carer workshops, presentations to other professionals, lectures, selling your service and presenting your research.
Notă biografică
Diana Williams is a full-time lecturer at The Central School of Speech and Drama. She teaches on the MA in Human Communication and is coordinator for continuing education programmes.
Descriere
This text aims to show the health professional how to develop communications skills. The first section offers a description of the verbal and non-verbal behaviours that constitute communication. Later sections deal with clinical and professional communication contexts.