Competence and Organizational Change

Using case studies from European and U.S. companies representing a broad range of sectors, the author demonstrates how to use competency techniques to bring about organizational change.Shirley Fletcher provides models and frameworks for change, explains the relationship between the various change models, and presents a checklist style tool kit for managing the change process.The detailed and structured case studies include PepsiCo, Sony, Estee Lauder and Marks & Spencer.