While many of us have learned over time to avoid conflict, the reality is that at some point in our career we have to face it. Whether it's for ourselves or for those we manage, conflict resolution is an essential workplace skill as we move up the career ladder. This book explains what conflict is, how it happens, and what our history and personality type can tell us about how we handle conflict. By focusing on conflict management skills, we can create a better work environment that promotes cooperation and allows us to resolve conflicts effectively and immediately. This book looks at the 4 types of conflict, the different styles of conflict resolution, and how your history and personality can shape your conflict management style. Learn the tools necessary to proactively facilitate conflict resolution and understand how to use both cognitive and emotional empathy to connect with others and find a path through conflict. Included is a Conflict Management Quiz that allows you to understand your own style and those of others around you and learn about a variety of different tools available so you can customize the ideal solution to any dispute.