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Consumer Behavior: Building Marketing Strategy ISE

Autor David Mothersbaugh, Roger Best, Susan Bardi Kleiser, Delbert Hawkins
en Limba Engleză Paperback – 6 mar 2023
Consumer Behavior: Building Marketing Strategy builds on theory to provide students with a usable, strategic understanding of consumer behavior that acknowledges recent changes in internet, mobile and social media marketing, ethnic subcultures, internal and external influences, global marketing environments, and other emerging trends. Updated with strategy-based examples from an author team with a deep understanding of each principle's business applications, the fourteenth edition contains current and classic examples of both text and visual advertisements throughout to engage students and bring the material to life. Topics such as ethics and social issues in marketing as well as consumer insights are integrated throughout the text and cases.  The 15th edition of Mothersbaugh/Hawkins is tech-forward in both format and content, featuring the Connect with SmartBook 2.0. <="" body="">
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Specificații

ISBN-13: 9781266114762
ISBN-10: 1266114769
Pagini: 850
Dimensiuni: 201 x 252 x 31 mm
Greutate: 1.19 kg
Ediția:15
Editura: McGraw Hill Education
Colecția McGraw-Hill
Locul publicării:United States

Cuprins

PART ONE: INTRODUCTION 
Chapter 1: Consumer Behavior and Marketing Strategy  


PART TWO: EXTERNAL INFLUENCES 
Chapter Two: Cross-Cultural Variations in Consumer Behavior  
Chapter Three: The Changing American Society: Values  
Chapter Four: The Changing American Society: Demographics and Social Stratification  
Chapter Five: The Changing American Society: Subcultures  
Chapter Six: The American Society: Families and Households  
Chapter Seven: Group Influences on Consumer Behavior  
Part Two Cases: Cases 2–1 through 2–8  


PART THREE: INTERNAL INFLUENCES  
Chapter Eight: Perception  
Chapter Nine: Learning, Memory, and Product Positioning  
Chapter Ten: Motivation, Personality, and Emotion  
Chapter Eleven: Attitudes and Influencing Attitudes  
Chapter Twelve: Self-Concept and Lifestyle  
Part Three Cases: Cases 3–1 through 3–9  


PART FOUR: CONSUMER DECISION PROCESS 
Chapter Thirteen: Situational Influences  
Chapter Fourteen: Consumer Decision Process and Problem Recognition  
Chapter Fifteen: Information Search  
Chapter Sixteen: Alternative Evaluation and Selection  
Chapter Seventeen: Outlet Selection and Purchase  
Chapter Eighteen: Post Purchase Processes, Customer Satisfaction, and Customer Commitment  
Part Four Cases: Cases 4–1 through 4–8 


PART FIVE: ORGANIZATIONS AS CONSUMERS 
Chapter Nineteen: Organizational Buyer Behavior  
Part Five Cases: Cases 5–1 and 5–2  


PART SIX: COSUMER BEHAVIOR AND MARKETING REGULATION 
Chapter Twenty: Marketing Regulation and Consumer Behavior  
Part Six Cases: Cases 6–1 and 6–2  


APPENDIX A: Consumer Research Methods  
APPENDIX B: Consumer Behavior Audit