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Contact Us! Coursebook with Audio CD: Call Center English Skills, B2 High Intermediate - C1 Advanced de Jane Lockwood

Contact Us! Coursebook with Audio CD: Call Center English Skills, B2 High Intermediate - C1 Advanced

Autor Jane Lockwood, Hayley McCarthy
en Limba Engleză Mixed media product – 9 noi 2009
CONTACT US develops high-end professional English language communication skills for the BPO industry. The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.
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Specificații

ISBN-13: 9780521124737
ISBN-10: 0521124735
Pagini: 136
Dimensiuni: 211 x 299 x 6 mm
Greutate: 0.42 kg
Editura: Cambridge University Press
Colecția Cambridge University Press
Locul publicării:Singapore, Singapore

Descriere

CONTACT US develops high-end professional English language communication skills for the BPO industry.  

The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.