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Conversations for Change: 12 Ways to Say it Right When It Matters Most de Shawn Kent Hayashi

Conversations for Change: 12 Ways to Say it Right When It Matters Most

Autor Shawn Kent Hayashi
en Limba Engleză Paperback – 16 noi 2010
“A must read for anyone in business, government or academia. The lessons Hayashi teaches are all too often taken for granted. This work distills a lifetime of experience into easily understood actions that can benefit us all.”–Joseph Major, Chairman and CEO, The Victory Bank

Key Conversations for Positive Change--SAY IT RIGHT FOR BUSINESS AND CAREER SUCCESS

Whether you’re trying to motivate a team, negotiate a contract, make a sale, ask for a raise, land a new job, or terminate an employee, the conversations you have will either help you succeed or undermine your goals. Communication expert and leadership coach Shawn Kent Hayashi has spent more than two decades studying how the things people say impact their business and professional lives. In her new book CONVERSATIONS FOR CHANGE: 12 Ways to Say It Right When It Matters Most, she not only identifies the twelve most important types of conversations people have, but shows readers how to reach their maximum potential by using these conversations effectively.
Hayashi identifies the 12 types of conversations that are vital for growth and success--not just in business but in every area of your life. In order to communicate well you must first master three fundamentals. These are:
  • Building emotional intelligence
  • Understanding workplace motivators
  • Recognizing and adapting to communication styles
Readers of CONVERSATIONS FOR CHANGE, can take a free, self assessment at www.WhenTheConversationChanges.com to identify their personal communication style.
This is the book that shows you how to:
  • Simplify your message--without oversimplifying it
  • Reduce tensions between you and your listener
  • Quickly recognize and choose the most effectiveinterpersonal communication techniques
  • Be flexible and resilient while staying focused onyour objective
  • Choose the right phrases for any situation
  • Use timing to your best advantage
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Specificații

ISBN-13: 9780071745284
ISBN-10: 0071745289
Pagini: 256
Dimensiuni: 152 x 229 x 13 mm
Greutate: 0.34 kg
Editura: McGraw Hill Education
Colecția McGraw-Hill
Locul publicării:United States

Cuprins

Chapter 1: Conversation for Connection; Chapter 2: Conversation for Creating; Chapter 3: Conversation for Structure; Chapter 4: Conversation for Commitment; Chapter 5: Conversation for Action; Chapter 6: Conversation for Accountability; Chapter 7: Conversation for Conflict Resolution; Chapter 8: Conversation for Breakdown; Chapter 9: Conversation to Withdraw & Disengage; Chapter 10: Conversation for Change; Chapter 11: Conversation for Appreciation; Chapter 12: Conversation for Closing; Chapter 13: Tying it All Together