Crisis Leadership: Lessons Observed, Lessons Learned, and Lessons Lostdissects the eleven reasons why emergency and disaster response either goes well or creates a disaster within a disaster. The author overviews the following domains as part of this hypothesis: communication, coordination, capability, capacity, organization, leadership, behavior, teamwork, training, discipline and if the event or incident was anticipated or not.Crisis Leadershipexamines each domain within the framework of what the research shows, what the operational or tactical environment realities are, things to consider, and tips or tricks that could be used to improve outcomes. The book includes ‘lessons observed’ and ‘lessons lost’ allowing individuals to understand aspects that recur from disaster to disaster and those that need to be to be improved in future response efforts.Crisis Leadershipbridges the gap between what is written in disaster management books and the reality of the disaster response environment and will be of interest to individuals with responsibilities for planning, training, organizing and responding to emergency situations.

• Examines elements important to a team’s functioning, such as how to rapidly deal with dysfunctional teams in the response environment
• Includes end-of-chapter summaries that distil contents into ‘the least you need to know’ about the topic
• Provides tips, tricks and suggestions to improve future response efforts