Need a Proven, Stress-Free Way to Manage Conflict in the Fire Service? Change a verbally combative crew into a high-performing one with 5 simple steps. Almost immediately you'll be able to: Manage conflict with confidence Effectively deal with unacceptable behavior and difficult people Get positive results The CROSSFire method was developed by Chief Randy Keirn-the 2010 State of Florida Fire Service Instructor of the Year.