Currency of Empathy

Jackie writes and speaks about the power of empathy, including the TEDx talk "A Good Day's Work Requires Empathy" and the book Empathy Deficit Disorder: Healing from Our Mix-Ups about Work, Home, and Sex. Jackie built her empathy muscles at home as a child (thanks Mom and Dad), then remembered them as a parent. She continues to practice. Along the way, she brought that power to work, where she has served for-profit and nonprofit clients on strategy and leadership since 1994 as a partner of McKinsey & Company and an entrepreneur. Her current work includes empathy-centered cultural transformation with the Cleveland Police Department. In preparation for this work (kind of), she earned a PhD in chemistry from MIT. Jackie was named one of the "top 40 under 40" by Crain's Cleveland Business Magazine and "one of the 500 most influential women in Northeast Ohio" by Northern Ohio Live magazine. Jackie has served on a variety of Boards, including: The National Inventors Hall of Fame, The Urban League of Greater Cleveland, the Technology Commercialization Steering Committee of Case Western Reserve University, and Jumpstart, Inc. She lives in Shaker Heights, Ohio, with her husband and two children.