Customer Care Do's and Don'ts...Stories That Engage the Heart.. Volume 2

Excellent customer relationships are the back-bone of any business. That notwithstanding, many well-meaning professionals end up irritating customers, and ruining an otherwise potential service experience. Therefore it is imperative that employees acquire tips for improving services. On that background, this book features fictitious stories designed to pass the message of 'excellent customer care' in an enjoyable and easily comprehensive manner to readers.