Customer Care Do's and Don'ts...Stories That Engage the Heart

Customer Care Do's and Don'ts.....Stories that Engage the Heart...Volume 1

Excellent customer relationships are the back-bone of any business. That notwithstanding, many well-meaning professionals end up irritating customers, and ruining an otherwise potential service experience. Therefore it is imperative that employees acquire tips for improving services. On that background, this book features fictitious stories designed to pass the message of 'excellent customer care' in an enjoyable and easily comprehensive manner to readers.

About the Author

Through myriads of seminars in life-skills, customer satisfaction and service management, Joy Nyabongo has impacted many lives of professionals, in both private and public sector; and, members of the community from all walks of life.

Her seminars combine practical life issues, with state-of-the art technical skills for customer satisfaction, making her approach very simple to comprehend; thence empowering participants with knowledge and skills for delivering excellent services at home, work and in the community.

Joy holds a Masters degree in Economics amongst other qualifications, and has worked in several international and national organizations in managerial capacities. She is the director of Service Excellence Ltd.; and has founded 'Peoples of Excellence' network which brings together 'Men' and 'Women' of excellence globally.

Contact: jnyabongo@gmail.com, +255 754 295977