Customer Service and Social Media will take you through the various methods we use to interact with our customers today. We will look at how to use these to our best advantage to improve on customer service and the ultimate goal of achieving customer service excellence. Social Media is becoming a key part of our customer service strategy and how we manage the use of social media is key to our success. This book will give you guidance on how to best use social media to enhance your customers experience. It covers the do's and don'ts for social media. Things to avoid and how to embrace social media within your business. Customer service and Social media will help you to understand the effects social media may have on your business.