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Customer Service Excellence

Autor Catherine Mattiske
en Limba Engleză Paperback – 31 dec 2013
Customer Service Excellence is a mini-training program in a book designed for customer service professionals, customer service representatives, sales people and business professionals. Customer Service Excellence combines self-study with realistic workplace activities to build advanced knowledge of customer service principles. In a selling situation this Learning Short-take(r) helps to uncover customer needs and sell the value of the produce on benefits rather than just price. In a customer service environment this Learning Short-take(r) helps to listen to the voice of the customer, responding to their stated needs and uncovering their unstated needs. The book includes free downloadable job aids and tools.
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Specificații

ISBN-13: 9781921547270
ISBN-10: 1921547278
Pagini: 102
Dimensiuni: 140 x 216 x 7 mm
Greutate: 0.13 kg
Editura: Tpc - The Performance Company Pty Limited

Notă biografică

Global business educator and author, Catherine Mattiske, is the founder of TPC - The Performance Company, a leading training and consulting organization that has worked with Fortune 100 companies worldwide. Established in 1994, TPC has offices in Sydney, Los Angeles, New York, London, Singapore, and Basel (Switzerland). Catherine is the author of more than 30 books, including the Learning Short-take® series and "Unlock Inner Genius: Power Your Path to Extraordinary Success". Discover your team's Genius Quotient at thegeniusquotient.com.